Terms & Conditions

Last updated: April 2026

Please paste this content into a new WordPress page titled “Terms & Conditions” and link to it from your footer navigation. These terms also serve as your client agreement — consider adding a line to your quotation emails directing clients to read and accept these terms before work begins.

These Terms & Conditions govern the provision of web design, development, logo design, and related services by Serious Web Design Ltd. (“we”, “us”, “our”) to our clients (“you”, “the client”). By commissioning us to carry out work, you agree to be bound by these terms.

1. About Us

Serious Web Design Ltd. is a company registered in England and Wales, company number 07513616. Our registered address is 20 The Mead, Bristol, BS31 1FF. Email: info@seriouswebdesign.co.uk. Telephone: 07970 297380.

2. Quotations & Acceptance

All quotations are provided in good faith based on information supplied by the client at the time of enquiry. Quotations are valid for 30 days from the date of issue.

A project is deemed accepted and work will commence when the client confirms acceptance of the quotation in writing (including by email) and, where applicable, pays any required deposit.

Any changes to the scope of work after acceptance may result in a revised quotation. We will always notify you before carrying out work that falls outside the original agreed scope.

3. Payment Terms

For website design projects, our standard payment structure is:

• 50% deposit required before work commences
• 50% balance due upon completion, prior to the website going live

For smaller projects (such as logo design, individual graphic work, or minor updates), full payment may be required before work begins or upon delivery, as stated in the quotation.

Hourly rate work (such as updates and amendments after the initial project) is charged at £20 per hour and invoiced monthly or upon completion of the work, whichever comes sooner.

Payment is due within 14 days of invoice. We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

We reserve the right to suspend or withhold delivery of work — including taking a website offline — in the event of non-payment.

4. Intellectual Property & Ownership

All design work, code, and other materials created by us remain the intellectual property of Serious Web Design Ltd. until full and final payment has been received.

Upon receipt of full payment, ownership of the completed website design and all associated files is transferred to the client, with the exception of any third-party components (see clause 5).

We retain the right to display completed work in our portfolio and to reference the project in our marketing materials, unless the client requests otherwise in writing.

5. Third-Party Components

Many websites incorporate third-party components such as WordPress, themes, plugins, stock photography, fonts, and other licensed software. These components are subject to their own licensing terms and remain the property of their respective owners.

Where third-party stock images or fonts are required, the cost of appropriate licences will be included in or added to the quotation. It is the client’s responsibility to ensure that any content, images, logos, or other materials they supply to us are owned by them or that they have the appropriate rights to use them.

6. Client Responsibilities

To enable us to carry out your project efficiently, you agree to:

• Provide all required content (text, images, logos, etc.) in a timely manner
• Respond to requests for feedback, approvals, or information within a reasonable timeframe
• Ensure that all content provided to us is accurate and that you have the right to use it
• Nominate a single point of contact for the project

We are not responsible for delays caused by the client’s failure to supply content or feedback. Where a project is delayed by more than 60 days due to lack of client response, we reserve the right to invoice for work completed to date.

7. Revisions & Amendments

Each project quotation includes a reasonable number of revisions as agreed at the outset. Revisions are defined as minor adjustments to an agreed design — such as colour, font, or text changes.

Significant changes to the design direction, structure, or scope after approval of an initial concept will be treated as additional work and quoted separately.

After a website is launched, any updates or amendments are charged at our standard hourly rate of £20 per hour. You will always be informed of the estimated cost before any chargeable work is carried out.

8. Hosting & Domain Names

Where we arrange hosting and/or domain name registration on your behalf, these will be set up in your name and billed to you directly by the hosting provider, or included in your project quotation as clearly stated.

We do not charge ongoing monthly maintenance fees. Your hosting and domain renewal costs are payable directly to your hosting provider. We recommend keeping domain registrations and hosting renewals up to date to avoid website downtime.

We accept no liability for website downtime, data loss, or security issues arising from hosting services provided by third-party providers.

9. Timescales

We will provide an estimated timescale for your project at the quotation stage. All timescales are estimates and may be affected by the prompt supply of content and feedback from the client.

We will keep you informed of progress throughout the project and notify you of any anticipated delays at the earliest opportunity.

10. Confidentiality

We will treat all information provided to us in the course of a project as confidential and will not disclose it to any third party without your consent, except where required by law.

11. Limitation of Liability

We take great care in the work we produce, but we cannot guarantee that websites will be free from errors or interruptions at all times.

To the fullest extent permitted by law, our total liability to you in connection with any project shall not exceed the total fees paid by you for that project.

We shall not be liable for any indirect, consequential, or special loss, including (without limitation) loss of profit, loss of business, or loss of data, arising from our services.

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

12. Cancellation

If you wish to cancel a project after work has commenced, you will be liable for payment of all work carried out up to the point of cancellation, calculated at our standard hourly rate or as a proportion of the agreed project fee, whichever is the greater.

Any deposit paid is non-refundable once work has commenced.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising from them shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. The current version will always be published on our website. Continued engagement with our services following any update constitutes acceptance of the revised terms.

15. Contact

If you have any questions about these Terms & Conditions, please contact us:

• Email: info@seriouswebdesign.co.uk
• Phone: 07970 297380
• Post: Serious Web Design Ltd., 20 The Mead, Bristol, BS31 1FF