Privacy Policy

Last updated: April 2026

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1. Who We Are

This website is operated by Serious Web Design Ltd., a company registered in England and Wales under company number 07513616.

Our registered address is: 20 The Mead, Bristol, BS31 1FF

You can contact us at: info@seriouswebdesign.co.uk or by telephone on 07970 297380.

We are the data controller for any personal information collected through this website. We are committed to protecting your privacy and handling your data in an open and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information We Collect

We collect personal information in the following circumstances:

Contact Form Submissions

When you complete the contact or enquiry form on our website, we collect:

• Your name
• Your email address
• Your telephone number
• Your current website address (if applicable)
• The content of your message or enquiry

Analytics Data

We use Google Analytics to collect anonymised data about how visitors use our website. This may include your approximate location (country/region), browser type, device type, pages visited, and time spent on the site. This data does not identify you personally.

3. How We Use Your Information

We use the information you provide to us through our contact form to:

• Respond to your enquiry or quotation request
• Discuss your web design requirements with you
• Provide a formal quotation if requested
• Carry out the web design project if you become a client

We use Google Analytics data to understand how visitors find and use our website, so that we can improve it.

We do not use your information for automated decision-making or profiling, and we do not send unsolicited marketing emails.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Legitimate interests — responding to your enquiry is in both our legitimate interests
• Contract — if you become a client, processing is necessary to fulfil our agreement with you
• Legal obligation — we may need to retain certain records to comply with our legal and tax obligations

5. How We Store Your Data

Your data is stored securely on servers operated by one.com, a web hosting provider based in Denmark. one.com is an EU-based provider and processes data in accordance with the UK GDPR and EU GDPR.

Enquiry data submitted through our contact form is received by us via email and may also be stored within our website’s database. We retain enquiry data for up to two years, after which it is deleted.

If you become a client, we will retain your contact details and project-related correspondence for a period of six years in line with our legal and tax obligations, after which it will be securely deleted.

6. Who We Share Your Data With

We do not sell, rent, or trade your personal information to any third parties.

We may share data with the following third-party service providers who assist us in operating our business:

• Google Analytics (website usage statistics) — data is anonymised
• one.com (website hosting and email)

These providers are required to handle your data securely and in accordance with applicable data protection law.

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (the ‘right to be forgotten’)
• The right to restrict or object to processing
• The right to data portability

To exercise any of these rights, please contact us at info@seriouswebdesign.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk if you believe your data has been handled incorrectly.

8. Cookies

Our website uses cookies. Please see our separate Cookie Policy for full details of the cookies we use and how to manage them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• By email: info@seriouswebdesign.co.uk
• By phone: 07970 297380
• By post: Serious Web Design Ltd., 20 The Mead, Bristol, BS31 1FF